FAQ

What types of products does Hansom offer?

Hansom specializes in high-performance equipment for material handling and landscaping. Our product range includes electric mini dump trucks and gas engine dumpers, designed for both construction sites and home improvement projects.

What are the key features of your dump trucks and dumpers?

Our equipment is distinguished by innovative features such as hydraulic tipping systems and exceptional maneuverability. These characteristics enhance efficiency and ease of use, making them suitable for various applications in material handling and landscaping.

What is your return policy?

Hansom has a 30-day return policy. Customers can request a return within 30 days of receiving their order, provided the item is in its original condition, unworn or unused, and in its original packaging. A receipt or proof of purchase is required for the return process.

How can I initiate a return or exchange?

To initiate a return or exchange, customers should contact us via email at contact@hansom.shop or call us at +17624387183. We will provide instructions and a return shipping label if the return is accepted.

What should I do if my product is damaged or incorrect?

If you receive a damaged or incorrect product, please inspect your order upon receipt and contact us immediately. We will evaluate the issue and take appropriate action to resolve it.

What shipping options do you provide?

Hansom offers Economy Shipping with an estimated delivery time of 3 to 7 business days. We aim to process orders within 1-3 business days, and shipping is provided free of charge.

How can I track my order?

Once your order has been shipped, you will receive tracking information via email. You can use this information to monitor the status of your shipment until it arrives at your designated address.

What should I do if my order is marked as delivered but I have not received it?

If your tracking information indicates that your package was delivered but you have not received it, you should contact your postal service to address the issue. Hansom does not assume responsibility for packages that are marked as delivered.

How long does it take to process refunds?

Refunds are processed once we have received and inspected the returned item. Customers will be notified via email regarding the approval or rejection of the refund. If approved, the refund will be credited to the original payment method, which may take additional time to reflect in your account.